Frequently Asked Questions

  • Can I make changes to my order?
    Your order will usually be handled immediately so that you receive your parcel as quickly as possible. Once your order has been processed, we will not be able to make any changes.     If there is something wrong with your order, please get in touch with our Customer Support Team at "support@nudi...
  • The Nudient guarantee does/ does not cover
    The guarantee from Nudient does not cover:  · Faults or damage caused by misuse/carelessness (blows, dents, crush damage, mounting/dismounting, dropped products, etc.) or accidents.    · Aesthetic modifications, defects and damage caused by normal wear and ageing (minor scratches, wear, changes i...
  • My parcel hasn’t arrived within 10 working days.
    Our orders are delivered directly to your letterbox, which means: 1) Start by making sure that your address is the same as the address you entered on your order. 2) Are you registered at that address, with your name on the letterbox? If not, you must specify a C/O or put a note with your name on ...
  • How do I know if my order came through?
      Once your order has been completed, an order confirmation will be sent to the email address you specified in your order. If you’ve not received an order confirmation within 24 hours of placing your order, please contact our Customer Support Team for assistance.   Don't forget to check your s...
  • I would like to become a retailer
    Thank you for your interest in Nudients assortment. To become a reseller of our products, we refer you to our sales team. If interested, please email andreas@nudient.com.   Do not hesitate to contact us at "support@nudient.zendesk.com" if you have any questions or concerns! 

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