Where do you ship?
We ship to Europe as well as some bigger countries outside Europe. Parcels are sent from our central warehouse Habo in Sweden.
What shipping methods do you offer?
We use our local logistics partners in your country for our standard shipping.
France: La Poste
Germany: Deutsche Post
United Kingdom: Royal Mail
Austria: Österreichische post AG
Your parcel will be sent to the delivery address you specified in your order.
(Our express shipping is with DHL Express directly to your address. Make sure that the phone number you entered is correct so that you can be notified when your shipment arrives.)
What is the delivery time?
We strive to get your order sent as soon as possible.
Usually, as long as your product is in stock/not an advance order, your parcel will be shipped from our warehouse within 24 hours of you placing your order.
You will receive an automatic delivery confirmation as soon as your parcel has left our warehouse.After this, it usually takes between 1-4 business days to deliver your parcel directly into your letterbox. Make sure that your name is on your letter box/door so that your parcel can be delivered.
Please note that the delivery time is only an estimate and this may deviate. This applies particularly during promotions and public holidays and is not something that Nudient or its delivery partners have any control over.
Parcels are not transported during weekends and public holidays.
Can I track my delivery?
Yes, if you have received a tracking number, then you can track your parcel; please follow the link in the delivery confirmation we have sent.
If you don’t receive your case within 10 working days, please get in touch with us for assistance.
My parcel hasn’t arrived within 10 working days.
Our orders are delivered directly to your letterbox, which means:
1) Start by making sure that your address is the same as the address you entered on your order.
2) Are you registered at that address, with your name on the letterbox? If not, you must specify a C/O or put a note with your name on the letterbox, otherwise the letter carrier won't be able to find your letterbox and can’t deliver your parcel.
3) If all the information in your order is correct and you still have not received your parcel within 10 working days, please get in touch with our Customer Service Centre for assistance.
VAT, taxes & customs?
Customers living in an EU country will not have to pay import taxes or customs. These costs are included in the final price. Customers living outside the EU may be charged VAT and customs. If this happens, please contact our Customer Service Centre for assistance.