How do I make a return or an exchange?

What are the conditions for exchange and return?

You may exchange or return one or all products purchased directly from our website within 30 days of receipt of the product.

The product must meet the following requirements:

  1. The product should be in the same new condition as when received.
  2. The product should be in its original packaging with intact labels and protective adhesive labels.
  3. If a free item was received as part of a promotion, this will be charged if the charged item is returned without the free product.
  4.  We don't accept returns of products that are made to order, for example products from the Nudient x IGWT Paris collection. 

An exchange can only be made for a product of the same value. If you want to exchange for a more expensive product, you must first create a return and we will issue a full refund. You can then place a new order for the correct product.

Products purchased from a dealer, cannot be exchanged or reclaimed with us. Please get in touch with your dealer concerning your issue.

Customers wanting to make a return from the US please get in touch with us at: support@nudient.zendesk.com

 

How do I make a return?

If you want to make a return, please visit our return portal here and follow the instructions.

Customers wanting to make a return from the US please get in touch with us at: support@nudient.zendesk.com

Returns are always free at Nudient.

 

Can I make an exchange?

If you want to make an exchange, please visit our return portal here and follow the instruction for an exchange.

Be aware that an exchange can only be made for a product of the same value. If you want to exchange for a more expensive product, you must first create a return and we will issue a full refund. You can then place a new order for the correct product.

 

How do you refund my return?

Once you have made your return and we have checked that your product meets our return conditions, we will issue a refund. The refund will be made with the same payment method you used to make your purchase.

If you have paid with Klarna invoice, please get in touch with them to have the invoice paused while waiting for your return to be approved. You can also choose to pay your invoice and Klarna will issue a refund as soon as your return is completed.

 

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