What are the conditions for exchange and return?
You may exchange or return one or all products purchased directly from our website within 30 days of receipt of the product.
The product must meet the following requirements:
- The product should be in the same new condition as when received.
- The product should be in its original packaging with intact labels and protective adhesive labels.
- The product is to be returned to our warehouse in Habo, Sweden.
An exchange can only be made for a product of the same or lesser value. If you want to exchange for a more expensive product, you must first make a return and we will issue a full refund. You can then place a new order for the correct product.
A full refund will be made on the price paid. If your item has been purchased at a promotional price, it is the price you paid for the item that will be refunded.
Products purchased from a dealer, cannot be exchanged or reclaimed with us. Please get in touch with your dealer concerning your issue.
How do I make a return?
Please contact our support for instructions and shipping label.
If you don't have the envelope, you can simple post the package to our address:
DreamLogistics AB, c/o Nudient
566 33 Habo
If you do so, please let us know and send the receipt. We can only refund if you chose the standard way of shipping (usually around 10 EUR/GBP). If you send back all of the products that you have ordered, we will need your bank details in order to wire the shipping costs back to you (IBAN, bank, and BIC).
Please do not forget to notify us once the package is posted!
If you want to make an exchange, follow the instructions below as well as you need to contact our Customer Support Team concerning your exchange so that we can register your issue and place a new order for you. Please specify which product(s) you have returned to us and which product(s) you wish to receive.
How do you refund my return?
Once you have notified our Customer Service Centre that you have returned your parcel, we will create a return ticket. When we have received your return and checked that your product meets our return conditions, we will issue a refund. The refund will be made with the same payment method you used to make your purchase.
If you have paid with Klarna invoice, please get in touch with them to have the invoice paused while waiting for your return to be approved. You can also choose to pay your invoice and we will issue a refund as soon as your return request is completed.
If you have returned your product, notified our Customer Service Centre of the return and had it confirmed, but still have not received your refund within 14 days, please get in touch with our Customer Service Centre and we will assist you.
Still have questions? Please contact: email@example.com.