My parcel hasn’t arrived within 10 working days.
Our orders are delivered directly to your letterbox, which means:
1) Start by making sure that your address is the same as the address you entered on your order.
2) Are you registered at that address, with your name on the letterbox? If not, you must specify a C/O or put a note with your name on the letterbox, otherwise the letter carrier won't be able to find your letterbox and can’t deliver your parcel.
3) If all the information in your order is correct and you still have not received your parcel within 10 working days, please get in touch with our Customer Service Centre for assistance.